Cancellation
The right of cancellation is an important right established in the Consumer Protection Law, 5741-1981 and its regulations. Below is a breakdown of the rights and conditions for canceling a purchase from Green Point.
Cancellation Deadlines
- Distance-sale transaction (internet / phone): the transaction may be canceled within 14 days of receiving the product, or of receiving the transaction details document — whichever is later.
- A customer who is a person with a disability, a senior citizen, or a new immigrant: is entitled to cancel a transaction within 4 months of receiving the product, provided that the product has not been used (a document proving eligibility will be required).
How to Cancel
Cancellation may be done in one of the following ways:
- Phone: 04-603-9090
- WhatsApp: 058-735-8788
- Email: info@greenpointsys.com
- Contact form on the website
- By registered mail to the office address
The cancellation notice must state: full name, order number, contact details.
Refund
After the cancellation is approved, the Company will credit the original payment method within 14 business days. The Company will deduct a cancellation fee of 5% of the transaction amount, in accordance with the law.
Returning the Product
- The product will be returned in its original packaging, with no signs of use or installation.
- The cost of returning the product to the Company is at the customer’s expense (unless the product is defective or different from the one ordered).
- In the case of a defective product — we will handle the return at no cost.
Cases in Which Cancellation Is Not Possible
- Products manufactured specially for the customer according to a personal order.
- Perishable products or products with a limited shelf life.
- Reproducible products (software, etc.) whose packaging has been opened.
For More Information
For clarifications and advice, you may contact customer service, or visit the Consumer Protection Authority website gov.il/consumerprotection.